- Increased shipping volumes
- Seasonal demand
- Bad weather
- Airline delays from Miami
- Package was not pre – alerted and may be held by customs
No, there are not but larger items usually incur high shipping fees due to their weight. SO be mindful of that when ordering larger, heavier items to be shipped.
- You can opt to pick up the package at your designated branch
- Or you can opt to have the package delivered to you
Yes, but they will have to provide a letter from you stating that you have given them permission to do so, your box number, a photocopy of a valid form of ID and the individual collecting must also have a valid ID.
For every $100USD of the value of your product, you will have to pay a $1.00USD in order to have insurance for your package. The insurance does not cover items that are fragile in nature, for example, TV’s or monitors, glassware etc. You can obtain insurance for that but that will entail additional charges.
- You can only ship hazardous shipping items with special permissions and licenses provided by the government or by the US Government. The average person cannot ship hazardous materials without these special permissions.
- Volatile substances, flammable substances, illegal substances, illegal items, dangerous materials, dangerous items, pressurized items, alcohol, etc. General examples for more in depth information one can contact Customs House directly or we can do it on your behalf.
This is because sometimes the website does not display the correct weight or does not display the shipping weight. Shipping weight is different from item weight, as it includes the weight of the packaging it is delivered as well.
It usually take about 2 to 3 days to deliver the item to you after the package arrives at Piarco International Airport. However we do not have control over the delivery used by US retailers you purchase from nor do we have control of their delivery times.
Yes you can with our in house shoppers assistance program, which is designed to facilitate your purchases through our company, without the use of a credit card or visa debit card.
Mon – Friday – 9am – 6pm
Saturdays – 9am – 12pm
Closed on Public Holidays.
This is because sometimes the website does not display the correct weight or does not display the shipping weight. Shipping weight is different from item weight, as it includes the weight of the packaging it is delivered as well.
If your package was shipped via USPS it may be not an accurate representation of the delivery status of your package. Due to their high volume of package traffic they often make errors.
This is a charge that is implemented by all cargo carriers, whether air or ocean, inbound from the US to cover their fluctuating fuel costs.
This is a tax implemented by the Ministry of Finance which is placed on all skybox businesses.
Yes delivery is available by request. When you register you will can opt to have packages delivered to your door or to pick them up at our locations. If you wish to change the status of this service you can just contact us and let us know.
Unfortunately, we cannot offer delivery service to the following locations:
- Central/South
- Embacadere
- Cocorite/Diego Martin
- Powder Magazine
- Water Hole Cocorite
- Bagatelle
- Blue Basin
- Covigne
- Downtown
- Duke Street East
- Picadilly Street East
- Laventille
- Block 22
- Eastern Quarry
- John John/ Piction
- Laventille Road
- Prizgar Lands
- St. barb's
- Success
- Trou Macaque
- Upper Pashley St.
- Morvant
- Beetham Gardens
- Caledonia
- Chinapoo
- Mon Repos
- Never Dirty
- Paradise Heights
- Red Hill
- Romain Land
- St James
- Dundonald Hill
- Niles Street
- Upper Bournes Road "Coco"
- Waterhole